FAQ


WE LOVE HEARING FROM YOU!

FOR QUESTIONS EMAIL US AT: SEAPONYXTRAS@GMAIL.COM

CUSTOM

SO MUCH OF SEA PONY JEWELRY IS MADE CUSTOM. WE LOVE COLLABORATING WITH CLIENTS AND  HEARING YOUR THOUGHTS. LET'S BRAINSTORM! TELL US WHICH STONES AND DESIGNS YOU ARE DRAWN TO. LET'S MAKE IT HAPPEN. 

RING SIZES

CONFUSED ABOUT YOUR RING SIZE? NO PROBLEM! WE'LL SEND YOU A RING SIZER IN THE MAIL (FREE OF CHARGE). SEND US AN EMAIL WITH YOUR NAME AND ADDRESS TO RECEIVE ONE COMPLIMENTARY.

RESIZING INLAY

AFTER RINGS ARE INLAID WITH STONE, THEY CAN NOT BE SIZED DOWN. RING BANDS CAN BE MADE LARGER IF NEED BE. PLEASE BE ABSOLUTELY SURE OF YOUR SIZE BEFORE MAKING A PURCHASE. 

STONES - HARD & SOFT

THE MOH'S SCALE IS A METHOD USED TO GRADE STONES ON HARDNESS AND WORKABILITY. 
NUMBER 1-BEING TOO SOFT AND UNSTABLE, NUMBER 9 BEING THE HARDEST AND QUITE STUBBORN BUT, DURABLE.  AN IDEAL HARDNESS FOR INLAY IS SOMEWHERE BETWEEN 6 AND 8. EVERY STONE HAS A LOW GRADE AND A HIGH GRADE MATERIAL. LOW GRADE QUARTZ IS VERY WHITE AND SOFT. HIGH GRADE QUARTZ IS VERY CLEAR AND VERY HARD.
3-4: TURQUOISE, PYRITE, FLUORITE, HOWLITE, WHITE QUARTZ, OBSIDIAN, AMBER, EMERALD, KYANITE
5-7:  MOONSTONE, PETRIFIED WOOD, HIGHER GRADE TURQUOISE, OPAL, RHODOCHROSITE, LAPIS, BLACK TOURMALINE
8-9: AGATE, CLEAR QUARTZ, ROSE QUARTZ, AMETHYST, JASPER, JADE, FOSSILIZED CORAL, CITRINE, GREEN AND PINK TOURMALINE, CHRYSOPRASE, MARBLE
ALMOST ANY STONE CAN BE INLAID. SOME ARE MORE DIFFICULT TO NAVIGATE THAN OTHERS. WE ALWAYS DO A TEST TO MAKE SURE THAT A STONE IS WHAT WE CALL "JEWELRY GRADE" (HARD AND WORKABLE MATERIAL OF VALUE).

SPECIAL CARE INSTRUCTIONS FOR INLAY JEWELRY

EVERYDAY USE OF BODY OILS OR LOTIONS CAN AFFECT THE HUE OF A STONE.  (THIS TENDS TO HAPPEN ESPECIALLY WITH SOFTER STONES SUCH AS TURQUOISE AND LAPIZ LAZULI). NATURAL OILS ARE USED TO CONDITION THE STONE JUST AFTER POLISHING.
PROTECT YOUR JEWELRY AS YOU WOULD YOUR OWN SKIN!  DO NOT EXPOSE SPC STONES TO PROLONGED DIRECT SUNLIGHT, AS THIS MAY LEAD TO DISCOLORATION OF THE STONES.

SPECIAL CARE INSTRUCTIONS FOR METAL 

TO CLEAN STERLING OR GOLD: SCRUB USING A SOFT TOOTHBRUSH, WATER, AND A VERY MILD LIQUID SOAP. RINSE AND BUFF DRY WITH WITH A SOFT FABRIC.  MAKE SURE TO DRY COMPLETELY. 
IF YOU ARE CLEANING A RING WITH A HIGH POLISH/MIRROR FINISH, DO NOT USE A TOOTHBRUSH, AS IT MAY LEAVE LIGHT SCRATCHES ON THE SURFACE OF THE JEWELRY.  A PIECE OF FABRIC OR A Q-TIP IS PREFERRED.

ETHICALLY PROCURED

ALL STONES USED IN SPC JEWELRY HAVE BEEN BOUGHT DIRECT FROM MINERS AND/OR THEIR FAMILY MEMBERS.  EACH STONE SLAB/SLICE WAS EXTRACTED FROM THE EARTH BY THE VERY PEOPLE WHO SOLD THEM DIRECTLY TO SPC.  IT IS IT IS AN HONOR TO BUY DIRECTLY AND SUPPORT MINER FAMILIES FROM ALL AROUND THE WORLD. STONES ARE CUT IN-HOUSE IN OAKLAND, CA.

JEWELRY INSURANCE

CLIENTS ARE STRONGLY ADVISED TO INSURE JEWELRY WITH A PRIVATE INSURANCE AGENT.  SPC DOES NOT INSURE JEWELRY, BUT WILL PROVIDE INVOICES UPON REQUEST. 

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RETURNS & EXCHANGES

CUSTOM ORDERS:
IF YOU FIND THAT YOU ARE UNSATISFIED WITH YOUR CUSTOM ORDER UPON RECEIVING IT, YOU MAY REQUEST A FULL REFUND. SPC MUST RECEIVE THE ORIGINAL ITEM IN 100% SELLABLE CONDITION WITHIN 14 DAYS OF THE REFUND REQUEST. AFTER YOUR RETURN ITEM IS RECEIVED, CONFIRMED, AND PROCESSED, PLEASE ALLOW 21 DAYS TO RECEIVE YOUR REFUND. WE ISSUE REFUNDS TO THE SAME METHOD OF PAYMENT INITIALLY USED TO PLACE THE ORDER. 
PRECIOUS STONE REPLACEMENT/REPAIR:
SPC DOES NOT COVER COST OF REPLACING LOST OR DAMAGED CENTER STONES. ACCENT STONES ARE REPLACED FREE OF CHARGE WITHIN 1 YEAR OF PURCHASE. IT IS THE BUYERS RESPONSIBILITY TO OBTAIN JEWELRY INSURANCE FOR DIAMONDS AND PRECIOUS STONES.
SEMI-PRECIOUS INLAY REPLACEMENT/REPAIR:
IN THE VERY RARE EVENT THAT YOUR INLAY JEWELRY HAS A SEMI-PRECIOUS STONE THAT NEEDS TO BE REPLACED, SPC WILL REPAIR  FREE OF CHARGE WITHIN THE 1st YEAR AFTER THE ORIGINAL PURCHASE DATE. SPC DOES NOT REPAIR DAMAGED JEWELRY MORE THAN 1 TIME. PLEASE REFER TO “SPECIAL CARE INSTRUCTIONS” FOR PROTECTING YOUR FINE JEWELRY. AFTER 1 YEAR (IF THE REPAIR PROJECT IS ACCEPTED) LABOR, STONE REPLACEMENT COST, AND RETURN SHIPPING WILL BE CHARGED. SPC RESERVES THE RIGHT TO REFUSE REPAIR REQUESTS TO DAMAGED JEWELRY AFTER 1 YEAR OF THE ORIGINAL PURCHASE DATE. SPC IS NOT RESPONSIBLE FOR DAMAGES DUE TO THE WEARERS LIFESTYLE, IMPROPER STORAGE, OR MISPLACEMENT OF JEWELRY. 
IF YOU RECEIVED SPC JEWELRY AS A GIFT:
WE DO NOT ISSUE CASH OR CREDIT REFUNDS FOR PREVIOUSLY PURCHASED JEWELRY. WITHIN 14 DAYS OF PURCHASE YOU MAY EXCHANGE YOUR SPC JEWELRY ITEM FOR A DIFFERENT ITEM OF THE SAME TICKET PRICE, PROVIDED PROPER PROOF OF PAYMENT IS SUBMITTED BY THE ORIGINAL PURCHASER.