FAQ


WE LOVE HEARING FROM YOU...

FOR ANY QUESTIONS (AT ALL) PLEASE CONTACT US DIRECTLY VIA EMAIL AT: SEAPONYXTRAS@GMAIL.COM

CUSTOM

75% OF SPC JEWELRY IS CUSTOM MADE. WE LOVE COLLABORATIONS. TELL US WHAT COLORS, STONES, SIZES, MOTIFS, AND STYLES YOU ARE DRAWN TO. LET'S MAKE IT HAPPEN. 

RING SIZES

CONFUSED ABOUT YOUR RING SIZE? NO PROBLEM! WE'LL SEND YOU A RING SIZER IN THE MAIL (FREE OF CHARGE). SEND US AN EMAIL WITH YOUR NAME AND ADDRESS TO RECEIVE ONE COMPLIMENTARY.

RESIZING INLAY

IF YOU ARE CERTAIN THAT YOU WOULD LIKE SPC RING BUT, DO NOT KNOW YOUR EXACT SIZE, PLEASE LET US KNOW. WE WILL SEND YOU RING SIZER FREE OF CHARGE.
AFTER RINGS ARE INLAID, THEY CAN NOT BE SIZED DOWN. RING BANDS HOWEVER,  CAN BE MADE LARGER AFTER STONES ARE SET. PLEASE BE ABSOLUTELY SURE OF YOUR SIZE BEFORE MAKING A PURCHASE. 

STONES - HARD & SOFT

THE MOH'S SCALE IS A METHOD USED TO GRADE STONES ON THEIR WORKABILITY. 
1 BEING TOO SOFT AND UNSTABLE, 9 BEING THE HARDEST AND QUITE STUBBORN BUT, DURABLE.  AN IDEAL HARDNESS FOR INLAY IS SOMEWHERE BETWEEN 6 AND 8. EVERY STONE HAS LOW GRADE AND HIGH GRADE VERSIONS.
3-4: TURQUOISE, PYRITE, FLUORITE, HOWLITE, WHITE QUARTZ, OBSIDIAN, AMBER, EMERALD 
5-7:  MOONSTONE, PETRIFIED WOOD, HIGHER GRADE TURQUOISE, OPAL, RHODOCHROSITE, LAPIS, BLACK TOURMALINE
8-9: AGATE, CLEAR QUARTZ, ROSE QUARTZ, AMETHYST, JASPER, JADE, FOSSILIZED CORAL, CITRINE, GREEN AND PINK TOURMALINE, CHRYSOPRASE, MARBLE
ALMOST ANY STONE CAN BE INLAID. SOME ARE MORE DIFFICULT TO NAVIGATE THAN OTHERS. WE ALWAYS DO A TEST TO MAKE SURE THAT A STONE IS WHAT WE CALL "JEWELRY GRADE" (HARD AND WORKABLE MATERIAL OF VALUE).

SPECIAL CARE INSTRUCTIONS

EVERYDAY USE OF BODY OILS OR LOTIONS CAN AFFECT THE HUE OF A STONE.  (THIS TENDS TO HAPPEN ESPECIALLY WITH SOFTER STONES SUCH AS TURQUOISE AND LAPIZ LAZULI).  PROTECT YOUR JEWELRY AS YOU WOULD YOUR OWN SKIN!  DO NOT EXPOSE SPC STONES TO PROLONGED DIRECT SUNLIGHT, AS THIS MAY CAUSE DISCOLORATION AND A GENERAL WEAKENING OF NATURAL STONES.
TO CLEAN STERLING OR GOLD: USE A VERY MILD SOAP WITH WATER AND BUFF WITH A SOFT FABRIC.  MAKE SURE TO DRY COMPLETELY.  IF YOU ARE CLEANING A RING WITH A HIGH POLISH FINISH, DO NOT USE A TOOTHBRUSH, AS IT MAY LEAVE LIGHT SCRATCHES ON THE SURFACE OF THE JEWELRY.  A PIECE OF FABRIC OR A Q-TIP IS PREFERRED.

ETHICALLY PROCURED

ALL STONES USED IN SPC JEWELRY HAVE BEEN BOUGHT DIRECT FROM MINERS OR THEIR FAMILY MEMBERS.  EACH STONE SLAB/SLICE WAS EXTRACTED FROM THE EARTH BY THE VERY PEOPLE WHO SOLD THEM DIRECTLY TO SPC.  IT IS IT IS AN HONOR TO BUY DIRECTLY AND SUPPORT MINER FAMILIES FROM ALL AROUND THE WORLD. STONES ARE CUT IN-HOUSE IN OAKLAND, CA.

JEWELRY INSURANCE

YOU SHOULD HAVE YOUR JEWELRY INSURED BY YOUR PRIVATE INSURANCE AGENT.  SPC DOES NOT INSURE JEWELRY, BUT WILL PROVIDE INVOICES UPON REQUEST. 

SOCIAL MEDIA 

WE LOVE TO SEE YOU WEARING YOUR NEW JEWELRY AND LOVING IT. PLEASE FEEL FREE TO EMAIL, MESSAGE, OR TAG @SEAPONYCOUTURE #SEAPONYCOUTURE WITH/IN ANY PHOTOS W/SPC JEWELRY. SHOW YOUR LOVE.

RETURNS & EXCHANGES

CUSTOM ORDERS:
IF YOU FIND THAT YOU ARE UNSATISFIED WITH YOUR CUSTOM ORDER UPON RECEIVING IT, YOU MAY REQUEST A FULL REFUND. SPC MUST RECEIVE THE ORIGINAL ITEM IN 100% SELLABLE CONDITION WITHIN 14 DAYS OF THE REFUND REQUEST. AFTER YOUR RETURN ITEM IS RECEIVED, CONFIRMED, AND PROCESSED, PLEASE ALLOW 21 DAYS TO RECEIVE YOUR REFUND. WE ISSUE REFUNDS TO THE SAME METHOD OF PAYMENT INITIALLY USED TO PLACE THE ORDER. 
IF YOU RECEIVED SPC JEWELRY AS A GIFT:
WE DO NOT ISSUE REFUNDS FOR PREVIOUSLY PURCHASED JEWELRY. YOU MAY HOWEVER, EXCHANGE YOUR JEWELRY FOR A DIFFERENT ITEM OR SIZE OF THE SAME VALUE AND PRICE, PROVIDED PROPER PROOF OF PAYMENT IS SUBMITTED.